At BoB TV Africa, we strive to ensure our customers have a seamless and satisfying streaming experience. Please read this Refund and Cancellation Policy carefully to understand your rights and obligations regarding subscription management.
You may cancel your subscription to BoB TV Africa at any time. Upon cancellation:
Continued Access: You will retain access to all premium content and features until the end of your current billing cycle. There will be no disruption during this period.
No Refund for Partial Periods: We do not issue refunds for unused portions of a subscription cycle. Access will remain active until the next billing date.
How to Cancel: To cancel your subscription, visit the Account Settings section on our website or mobile app, or contact our support team at [email protected]. Please ensure your cancellation request is clear and submitted before the renewal date to avoid being charged.
Refunds may be granted under specific conditions:
Accidental Billing: If you were mistakenly billed due to a system error or duplicate transaction, please reach out immediately for correction.
Unauthorized Transactions: If your account was charged without your authorization, notify us within 7 days of the transaction to qualify for a refund.
Non-Refundable Cases
Refunds will not be provided in the following situations:
Change of Mind: Refunds are not granted if you decide to cancel the service after subscribing.
Content Dissatisfaction: If you are unhappy with the selection or quality of our content, we cannot issue refunds unless the service is defective or substantially misrepresented.
Lack of Usage: No refunds will be offered if you did not use the service during your subscription period.
If you qualify for a refund, please follow these steps:
Contact Support: Email [email protected] with:
Your registered email address
Subscription plan and date of payment
Clear reason for your refund request
Verification: We will assess your request and may request additional information to verify eligibility.
Processing Time: Approved refunds will be issued within 7–10 business days to the original payment method used.
If you sign up for a free trial, be sure to cancel before the trial ends if you do not wish to continue. If not canceled before expiration, your payment method will be charged. No refunds are provided once the paid subscription starts following a trial period.
BoB TV Africa reserves the right to modify or update this policy at any time. Users will be informed of significant changes via email or in-app notifications. Continued use of our service after updates implies acceptance of the revised policy.
If you have questions or require assistance regarding refunds or cancellations, please contact us at:
📧 Email: [email protected]
🌐 Website: www.bobtv.africa
Thank you for choosing BoB TV Africa! We are committed to delivering excellent service and appreciate your trust in our platform.
Company: BoB TV Africa
Product: BoB TV Streaming Platform
Support Contact: [email protected]